Smart Tradzt Shipping Policy

• Delivery 1: Wednesday 5:30pm - 6:30pm
  Cutoff: Tuesday 11am
• Delivery 2: Saturday 8:30am - 9:30am
  Cutoff: Friday 10am

• BSP Skypark, Jalan SPU 1, Bandar Saujana Putra, 42610 Jenjarom, Selangor
• BSP 21, Jalan SPU 1, Bandar Saujana Putra, 42610 Jenjarom, Selangor

1. Perishable items (vegetables, fishery, poultry, meat and fruits products) are not returnable, but may be refunded under the following circumstances, if reported within 2 hours after receiving:
   1. Damaged upon delivery
   2. Defective/Damaged packing
   3. Quantity delivered less than purchased (Refund may be partial)
   4. Delivery of wrong items
2. Proof of claims need to be substantiated by submitting photos/videos of such claim. Please save all packaging material and damaged goods before filing a claim.
3. Exchange or return of perishable Product is subject to final approval by AGRO TRADZT. Customers may choose to return the Product and request for a refund in accordance to this Terms and Conditions based on the following criteria:
   1. Buyers did not receive the Product Ordered within the date and time provided to us;
   2. Buyers received an incomplete order (with missing quantity or items attached to the order);
   3. Buyers received the wrong Product(s) (e.g., wrong specifications, wrong quantity, different product);
   4. Buyers received a Product with physical damage/defects prior to buyers receiving the items into buyers’ facility.
4. In the event the Customer is unable to accept the delivery of a Product (as applicable), the said Customer shall contact AGRO TRADZT at the very soonest and arrange with AGRO TRADZT for an alternate delivery date (as applicable). In the event of failure by the Customer to contact AGRO TRADZT for non-acceptance of delivery by the Customer of which the Product is ready for delivery by the Customer, the Order may be deemed delivered and AGRO TRADZT reserves the right to forfeit any amounts paid for and towards the Product.
5. Should buyers be eligible for a refund pursuant to the Terms and Conditions set out herein, please contact AGRO TRADZT to request for a refund. In the event a refund is approved by AGRO TRADZT, the refund will be processed in the payment method associated with buyers’ Business Account which was originally used to complete buyers’ order.
6. Buyers shall be responsible for any cost arising due to the return or cancellation of Products set out herein (which shall include but is not limited to postal, shipping or handling fee). We will not accept items that have been damaged due to abuse, misuse, accidents or alterations.
7. We retain the final right to approve or reject the refund of the Product. Refund or exchange of a Product will be subject to our evaluation.